Re-installation Job for Kmax Autogate Arm
A customer in Rawang has contacted us for the reinstallation of their Kmax autogate arm. They’ve told us what they need for the project. Here are the lists and our findings:
- They require a longer arm bracket because there’s a big gap between the pillar and the gate. The regular autogate arm bracket won’t fit in this case.
- They are in the process of repairing a cracked pillar. They’re currently fixing a cracked pillar. It seems they’re just patching up the cracks without removing the damaged parts and using new concrete cement.
- They want to put a metal plate to make their autogate arm bracket stronger. They do not figure out why the pillar keeps cracking. To me, it’s like saying tofu is tofu, meaning the pillar is too weak and needs a permanent solution. Just adding a metal plate won’t help if the pillar stays soft and keeps cracking. They’re just trying to add some support and crossing their fingers it will be strong enough.
Customer Blame His Autogate Installer
They shared a long story and the main point of the entire story is to place blame on the autogate installer. This is what they told us. The autogate repairer who fixed the autogate didn’t do it well. The first time, they installed it the wrong way, which made the hinge loose. Then, the second time, they added a bracket, but it also became loose. He’s also upset that the wall plug isn’t straight.
After hearing his story, I’m thinking, “Why is he blaming the autogate installer?” The installer only installed the autogate system, while the pillars, hinges, and gate were provided by the customer. I don’t know who the autogate installer is, but I believe it’s unfair to put all the blame on the autogate installer, so I challenged him by asking a few questions.
Discussion on Autogate Bracket and Pillar
I asked if the bracket became loose because the pillar wasn’t made of concrete, maybe being less sturdy like tofu. I also asked if the ongoing repairs were related to strengthening the pillar. He responded by saying that it’s a concrete pillar, but the issue was with the loose installation of the wall plug. He is currently repairing the pillar to solve this problem. .
I then mentioned, “If there’s concrete pillar, why are you repairing the pillar? It shouldn’t need repair. Concrete is very strong, and you can install anchor wall plugs, remove them, and reinstall them hundred times without encountering any issues. From the photo, it looks like it’s just sand bricks, not concrete. One wall plug can withstand 300kg of force. There’s no such thing as a loose wall plug.”
Concrete Pillar Needed For Secure Installation
He then showed me a picture of the hinge reinforcement. The developer initially used epoxy to secure the hinge. And he requested the developer to repair the hinge with reinforced bars. Now the issue is with the wall plug; it’s the wall plug that is loose. The hinge itself is very strong now.
I told him, if the pillar is made of sand bricks, even a strong anchor wall plug won’t hold well. To fix this, he should do something about the pillar, like making it completely out of concrete. It’s similar to preparing a concrete tabletop for a stove/ hob. You should have a fully concrete tabletop with reinforced bars in it to install the stove/ hob. In the end, he understood my points and knew what needed to be done.
