FAQ

Buying an autogate system is easy. Just give us a call at 018-207 9198. We sell our autogate systems all over Malaysia, so you can buy one without any hassle.

Most of the time, autogates don’t have big problems. We can help you check and fix simple issues over the phone. Our team will guide you through easy troubleshooting steps to see if there’s a quick solution. This can save you money on unnecessary repairs. If the problem continues and you need professional help, we’ll send our technicians to fix your autogate and get it working again.

There are several signs that indicate it may be time to replace your autogate system. If your autogate is more than 10 years old and showing signs of aging, such as moving slowly or experiencing frequent malfunctions, it may be worth considering a replacement. Additionally, if you notice oil leaking from the system or if it starts to behave abnormally, these are clear indications of underlying issues that may require a new autogate system.

FBM is known for its quality and reliability. FBM has gained a positive reputation for producing reliable autogate systems.

Yes, our goal is to fix your autogate as quickly as possible. In most cases, we can perform the necessary repairs, like fixing the broken rollers and replacing the autogate board.

The timing for getting your autogate repaired can vary based on the availability of our technicians. In some cases, if a autogate technician is nearby and available, the autogate repair can be done within as little as 30 minutes to an hour. However, if our technicians are occupied with other jobs, there may be a slight waiting period. Nevertheless, we strive to provide same-day service whenever possible.

Absolutely! We stock and can source replacement parts for a wide range of autogate systems, including swing arm autogates, sliding autogates, and various autogate accessories. Our inventory consists of a diverse selection of autogate parts, ensuring that we can fix your autogate.

Yes, we install autogates from various top brands. If you’re looking for a swing arm autogate, sliding autogate, or any other type of autogate system, we can help. We work with a wide range of brands, and if you don’t see a specific brand listed on our website, please give us a call. We’ll be glad to discuss your requirements and assist you in finding the right autogate solution for your needs.

If your autogate isn’t opening, there could be several possible issues causing this problem. Our skilled technicians at KA Autogate are experienced in diagnosing and resolving such issues.

If your autogate is making loud noises, it is likely due to a few common reasons. One of the main causes is the age of your autogate. Over time, the components such as bearings, hinges, mini dc motor, and other moving parts can wear out and create noise.

It is important to have a strong and stable foundation for the installation of an autogate. If the pillars are soft and made of bricks that are not sturdy, it may not provide the necessary support for the autogate system. We recommend reinforcing or replacing the pillars with stronger materials to ensure the stability and durability of the autogate installation.

WD-40 is recommended as it is designed for lubrication. It is recommended to apply lubrication to all the moving parts of your autogate at least once every two weeks. DO NOT use grease. Grease has the potential to attract dirt, dust, and sand, which can accumulate and affect the smooth operation of your autogate.

No, it is bad idea to have an autogate with key release. In our extreme weather conditions, the lock can often get jammed and become difficult to operate. Moreover, relying on a physical key can lead to the risk of misplacement, causing inconvenience and potential problems during emergencies.

Our standard terms of payment, unless otherwise agreed in writing, are as follows: Upon placing the order, a 50% deposit is required. The remaining 50% of the payment is due prior to the installation. We aim to ensure clarity and transparency in our payment process to facilitate a smooth transaction. In some cases, full payment is required. This is due to the absence or unavailability of our accounts personnel, who are unable to conduct account checks during a specific period. Therefore, we kindly ask for your understanding and cooperation in making full payment during this time.

Collecting a deposit is a standard practice in many industries for several reasons. Firstly, it helps secure your booking and ensures that your preferred time slot is reserved exclusively for you. With a limited number of available time slots each day due to servicing multiple customers, the deposit helps us manage our schedule effectively. Secondly, paying a deposit demonstrates your commitment and seriousness in proceeding with the service. It signifies that you value our service and are dedicated to moving forward. By receiving a deposit, we can allocate the necessary resources and plan accordingly.

We understand the importance of keeping you informed about the arrival of our technicians. To ensure a smooth and convenient service experience, we will contact you in advance via phone call and whatsapp.

Yes, we do. To help you find the right autogate parts, we kindly ask you to take photos of your full gate, left arm, right arm, and different angles of your autogate motor. By having visual references, we can accurately identify the parts you need