Customer Left With A Faulty Autogate Just A Few Months After Installation

Recently we attended a case in Shah Alam involving a customer whose Dnor 712 swing autogate had stopped working properly after only a few months of use.

Mr. Arman told us that the autogate could no longer close properly and the problem had already been ongoing for several days. Every night he worried about leaving the gate open and was uncomfortable sleeping knowing that his home’s security had been compromised.

Naturally, the first thing he did was contact the installer who had originally installed the system. Since the autogate was still under warranty, he expected the company to arrange a repair visit. At first they responded and said they would schedule an appointment. However, after that, all communication stopped. Calls went unanswered and WhatsApp messages received no reply. Eventually, it became impossible to contact them at all.

Unfortunately, this is not the first time we have heard a story like this.

What We Found During Our Inspection

After receiving Mr. Arman’s call, our team prepared the necessary spare parts and travelled to his house in Shah Alam.

Once we opened the autogate control box and began troubleshooting, we discovered that the control panel and transformer inside the system were not new units. Further testing confirmed that the control board had failed, which was the main reason the autogate was no longer functioning properly.

We explained the findings to Mr. Arman and showed him the condition of the components so that he could better understand what had happened.

For us, transparency is important. Customers deserve to know exactly what they are paying for and what has been installed in their autogate system.

Need Autogate Repair in Shah Alam?

If your autogate is giving you problems or you are unable to contact your original installer, feel free to contact our team. We provide autogate repair, troubleshooting, spare parts replacement, and new autogate installation services throughout Shah Alam and the Klang Valley. Our technicians are experienced with most major autogate brands, including Tronica, KRON, FBM, Cougar, Dnor 712, Dnor 212, Dnor Turbo 880, E8, JackPro, AGT, OAE, Valet, DEA, Beninca, and many more.

We believe that good after-sales service is just as important as the installation itself. That’s why we are committed to helping our customers whenever assistance is needed.

Whether your autogate cannot open, cannot close, has a faulty control panel, battery problem, damaged arm, roller issue, or track problem, our team is ready to help. We only use new and quality spare parts and will explain the repair process clearly before any work is carried out.

For reliable autogate repair services in Shah Alam and Klang Valley, contact our Kedai Autogate team today. We will do our best to get your autogate working again as quickly as possible.