Newly Installed System Not Working Properly?

Customer Shares Autogate Experience, Read This Before You Hire an Installer
Good morning. We want to share a real case we recently handled. It was from a customer who lives in Jalan Kebun.

The customer told us that his autogate system had only been used for about one year. But four days ago, the autogate suddenly stopped working. He tried to contact the installer who installed it. At first, they replied and said they would come to check. But after that, they stopped answering calls and messages. The customer only had one phone number and did not know the company’s name.

Since he couldn’t get help, the customer had to look for another autogate service provider. He contacted us through his workplace, because we are the one who handles the autogate system at his factory.

We went to his house and did some troubleshooting to find out the problem. When we opened the autogate control box, we discovered that both the swing autogate control panel and transformer were not new. They were secondhand units. The problem was caused by a faulty control panel, which made the entire system stop functioning.

We showed the customer everything during the inspection process, so he could clearly understand what went wrong. This experience will help him be more careful when choosing a contractor next time.

Why Choosing the Right Autogate Installer Matters

Many people experience problems when their autogate stops working. They try to contact the installer, but the phone number is no longer active. There is no way to reach them. This can be very frustrating, especially if the system is still under warranty. In the end, they are forced to call another company and pay again for the repair.

This is why it’s important to choose the right installer from the beginning. Some people agree to a cheap price without checking the background of the company. It may seem like a good deal at first, but when problems happen and the installer disappears, they end up regretting the decision. Even if the autogate is still new, they have to pay again for repairs.

To avoid this, make sure the installer you choose is trustworthy and easy to contact. Check if the company has a real shop or office. Don’t focus only on the cheapest price. Always consider after-sales service too. A responsible company will help you if anything goes wrong. Paying a little more upfront is worth it for long-term peace of mind.

At Kedai Autogate, we believe in providing honest and reliable service. We always show the customer what the issue is. Before replacing any parts, we will explain the problem and get your approval. We also show you the exact parts we use, so you know exactly what you are paying for. No surprises, no hidden costs, just clear, professional service you can trust.

What We Offer

We provide autogate repair and servicing for various types and brands. Whether you are using a swing arm autogate, folding arm system, or sliding gate, our team has the experience and tools to get it working again.

We also stock a wide range of spare parts for many popular autogate brands. These include Tronica, KRON Autogate, FBM, E8, Valet, OAE, DcMoto, Dnor, DEA, GForce Sliding gate, RDS, Jackpro, and others. So no matter what brand your system is, we are ready to assist you with fast and reliable support.

Common Autogate Problems We Fix

At Kedai Autogate, we are your one-stop solution for all types of autogate problems. Whether your autogate cannot open or close, the remote control is not responding, or the autogate arm is broken, we can help. We also fix damaged motherboards, worn-out gate wheels or rollers, and faulty gate bearings.

We handle all major gate systems including sliding gates, swing gates, folding gates, underground autogate systems, and more. If you need a new system, we can also install a complete Tronica autogate setup for your home or business. On top of that, we repair or replace important gate parts such as rollers, hinges, and brackets to make sure everything runs smoothly.

With proper tools, experienced technicians, and quality spare parts, we make sure your autogate works safely, efficiently, and lasts longer.

For all your autogate repair and installation needs, please contact Jacky at 018-207 9198.
You can also reach us on WhatsApp at www.wasap.my/60182079198